I placed an order, then discovered that it wasn't complete. So, within the hour, I wrote and asked to amend my order to add the remaining items, and thus qualify for free expedited shipping. I was told it had already been shipped, that it wasn't possible to amend, but that they would give me a full credit and to place a second order. This sounded odd, so I asked for confirmation, and was told that my order had been cancelled, but that it had been shipped and that I did not need to return the items. And, I did receive a full credit. So, I placed my second order for the remaining items, not using the full credit, and paid extra for the shipping. Weeks later, I've given up trying to have them send the original order - I'd just like to be refunded the credit that I'm due. Their communication in English is sorely lacking and not at all clear.